Customer requirements

It is not possible to collect parts replaced in the process of repairing a damaged vehicle during transport, as there is no disposal document.

Administrative costs of €45 are added to each damaged vehicle.

The carrier must confirm liability or send the loading damage report to the Loss Adjustment Department: within 12 working hours. In the absence of confirmation, the carrier is deemed to be liable.

Collection in Kleszczów

It is possible to collect the replaced parts. Confirmation of repair costs is required. Damage described on CMPL damage reports. Additional visual inspection of the vehicle is possible if required. If the vehicle is accepted without inspection, the protocol must be signed at the next unloading. Refusal to sign the protocol does not release the carrier from liability.

The JLR procedure does not allow the collection of damaged parts and also excludes the repurchasing of the damaged car.

If the cost estimate exceeds 30% of the JLR product valuation, the vehicle will be deemed unrepairable.

An administration cost of £35 is added to each damaged vehicle.

If a Mazda / Toyota vehicle has suffered structural damage, as reported by Toyota / Mazda, or their representatives, this is treated as “total loss” and the vehicle will be scrapped without recovering the remaining parts. In this case, the carrier will be liable for compensation of 100% of the car’s value. Mazda / Toyota has sole authority to determine whether the damaged vehicle can be repaired to the new vehicle standard, the used vehicle standard (substandard) or whether it must be scrapped.

If a vehicle that has been damaged during the service can be repaired, but can no longer be considered as being in its original condition by the Toyota / Mazda inspector, the carrier will be charged 20% of the vehicle’s net value + repair cost.

The damage is classified according to the standard of Mazda, Toyota guidelines.

The driver’s signature on the damage report implies acceptance of liability for the damage.

If a damage report is obtained by the driver during loading, it must be sent to the Loss Adjustment Department: within 10 days from the date of unloading.

The damage report from loading cannot be shown during unloading. The damage report found in a vehicle at the loading yard is not valid, unless it has been transcribed to our transport stage.

In the case of significant damage or structural damage, the vehicle may be qualified by the customer for the VAM procedure, i.e. the vehicle cannot be sold as new after repair, and cannot be considered a total loss (the carrier covers the total value of the vehicle).

If the vehicle cannot be sold as new after repairs and the carrier wishes to purchase the vehicle previously repaired by the FCA, the carrier is obliged to pay to the FCA all charges related to the repair of the vehicle. The total purchase value will be the sum of the cost of repairing the damage added to the value of the vehicle’s price (the source invoice is not provided by the customer), including the cost of transport and technical expertise.

Where:

– catalogue price – minus 30% for vehicles for which the time interval between placing on the market and the date of the declaration of sale to the highest bidder exceeds 24 months

– catalogue price – minus 15% for vehicles for which the time interval between placing on the market and the date of declaration of sale to the highest bidder does not exceed 24 months

The carrier may exercise its right of preemption or cover the value of the compensation: devaluation + reduction in value due to loss of warranty + value of repair of the damage + cost of transport to the parking yard + cost of technical expertise.

Whereby:

– devaluation

28% of the catalogue value (value of the vehicle for the end customer in the “keys in hand” package with an estimate as at the date of the damage).

– reduction in value due to loss of warranty

– 20% of the catalogue value in the event of total loss of warranty

– 10% of the catalogue value in the event of partial loss of warranty

If a vehicle that has been damaged during service, in a way that makes it impossible to sell it as new after the decision of the Fiat, Lancia or Jeep dealer with the approval of Stellantis, then the vehicle will be collected from the dealer at the expense of the carrier responsible for the damage, transported to the FCA Sales Centre and sold at the best possible price in its damaged condition. The cost of the loss of commercial value will be charged to the carrier responsible for the damage.

In accordance with the your requirements, each carrier should have “All Risk” insurance for hail damage.

15% loss of value (Reform B): in the event of loss of value, it is charged at 15% and calculated on the market price.

Total loss (Reform C): need to replace a structural component, damage of more than 50% of the vehicle’s value. Total loss price from the commercial invoice – minus the remaining parts calculated by GAIA.

Administrative costs are charged (routes to Italy €38) on the claim of 1 damaged vehicle – costs of preparing and sending claim documents.

If the vehicle cannot be restored to a “brand new” condition, but can be restored to a used condition, a 20% loss of value is charged.

In the case of unloading without a quality check at the ICO yard in Antwerp, the transport company will be informed of the results of the check by e-mail within 24 hours after delivery of the load. Any damage or missing items found by the yard staff within the above period are the responsibility of the carrier.

Collection in Kleszczów

It is possible to collect the replaced parts. Confirmation of repair costs is required. Damage described on CMPL damage reports. Additional visual inspection of the vehicle is possible if required.

If the vehicle is accepted without inspection, the protocol must be signed at the next unloading. Refusal to sign the protocol does not release the carrier from liability.

Damage claims are received directly from TESLA, with a 7-day deadline to respond to the claim, after 7 days Tesla writes back to invoice us for the damage (1.4 Claims SOP) due to lack of response. Damage to the vehicles is noted on the CMR document.

It is not possible to take back replaced/damaged vehicle parts, it is permitted to verify that they are unusable (1.6 Claims SOP).

The dealer has the right to report concealed damage within 48h of collection (3.3 Claims SOP).

In the case of damage whose repair costs exceed EUR 1,500, an expert from the customer’s side is appointed to inspect the vehicle (4.4 Claims SOP).

The loss of the vehicle’s commercial value – determined on the basis of an expert examination (4.2 Claims SOP) – can be added to the repair costs.

If the damaged vehicle is described as total loss, the amount of damage is – 100% of the vehicle value + additional costs (e.g. transport, inspection) (4.1.1 Claims SOP).

If damage is discovered on loading, a damage report must be obtained. The driver’s notes must be in English or German.

The carrier must confirm liability and send the damage report from the loading to the Loss Adjustment Department: within 4 working days. In the absence of confirmation, the carrier is deemed to be liable. Refusal to sign the protocol does not release the carrier from liability.

The VOLVO procedure does not allow the recovery of damaged parts and also excludes the repurchase of a damaged car.

20% loss in value (Class II): according to the VOLVO procedure, vehicles whose repair exceeds SEK 15,000 (~ €1,500) are classified as repairable, but with an additional 20% loss in value added to the net vehicle price.

Total loss (Class III Total Loss): a charge of the full value of the car. The vehicle must be disposed of, it is not possible to repurchase the car, no remaining parts are deducted.

From the moment of receiving the calculation, if the amount of the car’s repair exceeds SEK 15,000 (~€1,500), the carrier must inform within 3 working days that an expert has been sent. Expert opinions are only done in cases where the amount of vehicle repair exceeds SEK 15,000.

If the repair of the vehicle requires parts to be replaced, then the carrier may inspect the parts at the dealer within 20 days of unloading. After this, the parts are disposed of, it is not possible to receive or move the replaced parts, no remaining parts are deducted.

If damage is discovered on loading, a loading damage report is required, which must be delivered to the e-mail address: within 4 days from the date of unloading. If the deadline is not met, the carrier will be charged the equivalent of the damage.

Any damage discovered when the vehicle is collected from the place of consignment must be documented in the CMR with the confirmation of the party delivering the vehicle + photo documentation of the vehicle taken at the place of consignment.